Technology Enhanced Customer Experience
Showing brands and operators what opportunities there are within hospitality if we embrace new technologies.
This brand-new whitepaper is a collaboration between KAM Media and OrderPay and is designed to help hospitality operators understand how technology can and should help enhance the customer experience in their venues.
The whitepaper contains research carried out by KAM Media and OrderPay, including expert commentary and case studies. The whitepaper will focus on the following:
The role technology can play in helping to keep our staff and customers safe
The customer desire for different apps which help minimise risk and improve the customer experience e.g. order at table, pre-pay, etc.
The use of data and technology to drive marketing strategy, including the potential benefits of track and trace.
How both brands and operators can utilise 'big data' from the backend of consumer facing technology
Customers desire for a "contact-free" hospitality experience and how technology can help enable this
The role which digital communications should play in attracting the post-lockdown customer
How technology can help with the boom in food delivery and what experience are customers looking for
What might technology in hospitality look like in 5 years time
The report is available from October 2020 in PDF format. Enter your details if you would like to receive your FREE copy of this whitepaper as soon as it is released, straight to your inbox.
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