Case Study

NatWest / RBS

Tailored training to provide the skills, knowledge and confidence to succeed.

THE CHALLENGE

With the increasing, evolving and demanding challenges NatWest/RBS are facing with their retailer and wholesale customers, they recognised the need to educate and develop their employees to better equip them for the road ahead - to provide them with the knowledge and support to succeed across a diverse portfolio of business customers.

OUR APPROACH

KAM Media created an engaging and educational training program focused on the retail and wholesale sectors. The course was designed to educate delegates on the challenges, the trends and the dangers of both retail landscapes and arming them with the key insight they would need in order to support them in the future. Sourcing specialist and experts in each channel, we created a 2-day training program to be delivered to all levels of NatWest/RBS Relationship Managers.

THE OUTCOME

Interactive and high-energy sessions coupled with ongoing support for delegates for further learning and guidance ensured that the training program was well received by all attending delegates and senior management. Arming the relevant teams with both the knowledge and the confidence to equip them for their future challenges in the retail and wholesale channels.

“We were looking for industry expertise and the team at KAM delivered a first-class training product. To date we have delivered 6 sessions and both the content and the speakers sourced by KAM, including Katy herself have been of extremely high quality. In addition, we have run a store safari for our clients and prospects, which was also very well organised and received. I would heartily recommend the team at KAM Media”

Andrew Taylor, Head of Credit Business BankingNatWest / RBS

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