Crossing boundaries

April 12, 2019Hospitality

As some of you are aware, KAM work across grocery retail as well as hospitality. This week I had the pleasure of seeing for myself, at the ACS conference, the way that grocery retailers are embracing how consumers want to shop- ie; blurring the lines between on and off trade. One particular store that stood out was … Read More

Bill’s Bill’s Bill’s

April 5, 2019Hospitality

This week I was lucky enough to eat lunch/dinner out in a restaurant or pub more often than I managed to get to my morning spin class. The first time was a catch up with an old friend at Bill’s. I have long admired Bill’s as a brand and one of the reasons that they’ve … Read More

The Park

March 29, 2019Hospitality

Good morning and welcome to the weekend! Another busy week for KAM, with a highlight for me personally being the day that I spent at The Park facilitating focus groups for our client, Charles Wells. Charles Wells are working with their pub partners to understand what they can do to improve the levels of service they … Read More


March 15, 2019Hospitality

Last weekend I had the good fortune to be up in Yorkshire, a trip that I bought in a charity auction and thought that, due to 2 broken limbs between the 8 that we have combined, Mr Katy and I wouldn’t be able to take.   But, thanks to the kindness of strangers, a great … Read More

Propel and Gen Z – plus Katy completes charity bike ride

March 8, 2019Hospitality

Good morning and Happy Friday! A busy and exciting week for KAM was topped off yesterday with a speaking slot at the fabulous Propel Multi Club event. If you don’t already subscribe/attend their events- you should- drop Paul a line- for more details- if you work in hospitality, the newsletter is a MUST! My presentation yesterday was … Read More

Plan To Plate launches – brand new research by KAM

March 1, 2019Hospitality

Good morning all This is a VERY exciting week for KAM- our ‘Plan to Plate’ research report, an in-depth look into the decision-making journey a customer makes from deciding to go out to eat, to the point that they pay their bill in a pub/restaurant is now available! Those of you who purchased at the early bird … Read More

Charity and pasta straws at Pub19

February 8, 2019Consumer, Hospitality, Marketing

Good morning all Blake and I spent some time at the Pub19 trade show this week and several things caught our eye- The gin boom continues with no sign of abating Thanks to the above phenomenon, there’s a glut of new premium tonics and mixers flooding onto the market Nobody REALLY knows what the next … Read More

Love is in the air for pubs and restaurants

February 1, 2019Hospitality

Good afternoon You may have heard that we’ve recently launched a new research report that allows our clients to take an in-depth look at the customer journey from when they decide to eat out in a pub/restaurant, through to when they pay at the end of the experience. As Valentine’s Day rapidly approaches (Mr Katy … Read More

How do you decide where to eat out?

January 25, 2019Hospitality

Good afternoon,  How do you decide where to eat out? Personally, I look out for new openings and I follow a large number of pubs and restaurants on social media, but what about the average Joe (or Josephine) on the street? We’ve recently launched a new research report that allows our clients to take an in-depth look … Read More

Plan to Plate – new insight report from KAM Media

January 18, 2019Hospitality

Good afternoon,  My week has included three insightful, interesting days at the Restaurant Marketer and Innovator European Summit, during which I presented some results from our Generation Z report and Blake gave a flavour of our brand new “Plan to Plate” report. There are 327,000 eating out outlets in the UK- and the market is worth £89 billion … Read More