June 13, 2019Hospitality

Today I’d like to focus on our future, the children, with a final mention of my trip Stateside. Whilst in the US, I was staying friends. Therefore spending a lot of my time either playing taxi driver to and from the various sports events that their children participate.  At the same time trying to find … Read More

New York, new ideas

June 12, 2019Hospitality

Well, it was lovely to see the great and good of the hospitality industry at Tuesday’s Bii Summer Lunch. Many congratulations to the guys at The Railway at Lowdham who won the prestigious Licensee of the year award. I’d just got back from a short trip to New York to see a friend. So I headed … Read More

Happy birthday to me?

May 24, 2019Hospitality

It’s my birthday this weekend (feel free to send expensive gifts) and I’ve had a terrible experience trying to book a table for 9 people for lunch. Happy birthday to me? Well, the first two experiences went like this- Restaurant one- ‘Hi can I book a table for 9 people?’ ‘Certainly, you’ll need to pre-order … Read More

Crossing boundaries

April 12, 2019Hospitality

As some of you are aware, KAM work across grocery retail as well as hospitality. This week I had the pleasure of seeing for myself, at the ACS conference, the way that grocery retailers are embracing how consumers want to shop- ie; blurring the lines between on and off trade. One particular store that stood out was … Read More

Bill’s Bill’s Bill’s

April 5, 2019Hospitality

This week I was lucky enough to eat lunch/dinner out in a restaurant or pub more often than I managed to get to my morning spin class. The first time was a catch up with an old friend at Bill’s. I have long admired Bill’s as a brand and one of the reasons that they’ve … Read More

The Park

March 29, 2019Hospitality

Good morning and welcome to the weekend! Another busy week for KAM, with a highlight for me personally being the day that I spent at The Park facilitating focus groups for our client, Charles Wells. Charles Wells are working with their pub partners to understand what they can do to improve the levels of service they … Read More


March 15, 2019Hospitality

Last weekend I had the good fortune to be up in Yorkshire, a trip that I bought in a charity auction and thought that, due to 2 broken limbs between the 8 that we have combined, Mr Katy and I wouldn’t be able to take.   But, thanks to the kindness of strangers, a great … Read More

Propel and Gen Z – plus Katy completes charity bike ride

March 8, 2019Hospitality

Good morning and Happy Friday! A busy and exciting week for KAM was topped off yesterday with a speaking slot at the fabulous Propel Multi Club event. If you don’t already subscribe/attend their events- you should- drop Paul a line- for more details- if you work in hospitality, the newsletter is a MUST! My presentation yesterday was … Read More

Plan To Plate launches – brand new research by KAM

March 1, 2019Hospitality

Good morning all This is a VERY exciting week for KAM- our ‘Plan to Plate’ research report, an in-depth look into the decision-making journey a customer makes from deciding to go out to eat, to the point that they pay their bill in a pub/restaurant is now available! Those of you who purchased at the early bird … Read More

Charity and pasta straws at Pub19

February 8, 2019Consumer, Hospitality, Marketing

Good morning all Blake and I spent some time at the Pub19 trade show this week and several things caught our eye- The gin boom continues with no sign of abating Thanks to the above phenomenon, there’s a glut of new premium tonics and mixers flooding onto the market Nobody REALLY knows what the next … Read More