Outdoor hospitality has been re-open a matter of weeks in England and has slowly been re-opening across the UK. Katy Moses, managing director of KAM Media, reflects on her experiences visiting hospitality in the first weeks of the re-opening roadmap stressing that right now, every single detail really counts. “Well, it seems hospitality is well … Read More
Pub customers are empathetic but they’re not stupid Blake Gladman, Research & Strategy Director at KAM give his opinion of the recent focus on the rising price of a pint in pubs. You may have seen a recent article from The Daily Mail, published 21st April 2020, that claims breweries are telling struggling pubs to … Read More
Our recent consumer poll showed that it will be the independent, local pub sector that will be the first to win back customers when they fully re-open end of May. The research looks at what proportion of customers are likely to return to different hospitality venues in the first three months of full re-opening in … Read More
A third will return to “outside only” hospitality 1-in-3 UK adults say they will return to hospitality when it re-opens with outdoor seating and service only, according to a snap poll by KAM Media. The research found that Generation Z and younger Millennials are the least likely to be put off by the prospect of … Read More
Before this dreaded pandemic hit, 15 million adults visited at least one of the (then) 47,600 British pubs each week. They may well have visited multiple pubs on multiple occasions that week. But visit, they did. The British pub is a unique institution. Going to the pub has long been one of the most popular … Read More
Pub companies get a thumbs up from licensees Licensees across 19 leading pub companies and family brewers have given a thumbs up to the support they have received from their pub companies during the Covid-19 crisis. KAM Media has recently spoken to over 1,330 licensees as part of ‘The Licensee Index’, an annual operator benchmarking … Read More
Food delivery is fast moving into its next phase. Only 7% of UK consumers were using delivery apps on a weekly basis before this crisis – that figure was around 24% after the first lockdown. Delivery is now providing hospitality with a much-needed source of income. Consumers have been forgiving of the kinks in new … Read More
What’s next for hospitality? At the end of a long and devastating year for hospitality in the UK, Katy Moses, MD of KAM Media, looks at what 2021 could possibly hold for the industry- asking “what’s next for hospitality?” (If you don’t get her weekly blogs you can sign up here.) “As we near the … Read More
Generation Z and hospitality There’s one customer group who have held strong for hospitality throughout the pandemic- almost unshakeable in their support for the industry and their desire to socialise and consume in an environment outside of their own homes. And I’m not talking about the KAM team… Let’s hear it for Generation Z. (To be … Read More
Consumers expectations for New Year’s Eve 2020 Take a look below at our latest research showing what consumers would consider purchasing this New Years Eve. We looked at how the status of their local restaurants and pubs is likely to impact their behaviour during New Year’s Eve 2020 in hospitality. You can download the full … Read More