Introducing pub desks

October 12, 2020Hospitality

10am could be the new 10pm in hospitality, with pub desks It won’t have escaped anyone’s attention that the new 10pm curfew has come as another huge blow for the hospitality industry. The government keep commenting of the loss of “an hour” of opening times, but for many operators it’s a lot more than that. … Read More

10pm hospitality curfew

September 23, 2020Hospitality

UK public are not convinced hospitality curfew will make a difference A snap poll carried out by KAM Media identified that a significant proportion of the English public remain unconvinced that the new 10pm hospitality curfew will deliver on its promise to help curb the spread of Covid-19. 47% think the new 10pm curfew will … Read More

Hospitality industry NPS

September 8, 2020Hospitality

NPS bounces back after EOTHO The hospitality industry NPS (net promoter score) has bounced back to record levels following the end of the ‘Eat Out To Help Out’ scheme. This is according to this week’s Customer Sentiment Tracker from Feed It Back and KAM Media. For the first time since re-opening the industry’s NPS score … Read More

Getting back to the office

August 18, 2020Consumer, Hospitality, On-Trade

It’s been almost 5 months since the UK lockdown was announced. Since then many retail and hospitality businesses have closed and re-opened and staff have returned to their place of work. For many office-based employees their return to work remains in limbo as they continue to work from home. According to recent data from ONS, … Read More

Customer satisfaction in hospitality

August 3, 2020Hospitality

Customer satisfaction in hospitality remains strong with a consistent 95% feeling confident enough to return. But the growing customer base are still looking for improvements, according to this week’s Customer Sentiment Tracker from Feed It Back and KAM Media. Net promoter score remains strong According to 7,395 customers who visited a hospitality venue in last … Read More

Masks in hospitality

July 27, 2020Hospitality

Masks are rising on customers’ agenda Overall customer confidence in health and hygiene remains strong within hospitality, with little change since re-opening weekend- 95% of those who visited a hospitality venue this week feel confident enough to return. Despite this, the Customer Sentiment Tracker from Feed It Back and KAM Media found that the use … Read More

2020 hospitality consumer trends

July 21, 2020Hospitality

As we know all too well, m​​​any industries have suffered during this pandemic, but the effect on the UK hospitality industry has been heart breaking to watch. KAM carried out research back in April and found that 66% of operators did not think they could survive if lockdown measures continued for a further three months. … Read More

NPS in hospitality

July 21, 2020Hospitality

Hospitality NPS (net promoter scores) are soaring NPS in hospitality is soaring according to this week’s Customer Sentiment Tracker from Feed It Back and KAM Media. Following feedback from those who visited hospitality venues this weekend, the overall industry net promoter score sits at 63. This is well above pre-lockdown levels (58). The rise in … Read More

Customer sentiment in hospitality

July 14, 2020Hospitality

New customer sentiment tracker starts strong We’re delighted to have joined forces with guest feedback platform, Feed it Back to offer hospitality operators easy access to customer sentiment KPI’s in these critical first few week and months of re-opening. The tracker uses data captured via the Feed it back platform including an overall NPS for hospitality … Read More

Hospitality re-opens

July 7, 2020Hospitality

Hospitality re-opens to mixed feelings “Super Saturday” has now been and gone. The hospitality industry is reflecting on how the “big re-opening” has played out. An impressive 28% of UK adults visited a pub or restaurant over re-opening weekend. A further 17% plan to visit in the next week, according to new research from KAM.  … Read More