Before this dreaded pandemic hit, 15 million adults visited at least one of the (then) 47,600 British pubs each week. They may well have visited multiple pubs on multiple occasions that week. But visit, they did. The British pub is a unique institution. Going to the pub has long been one of the most popular … Read More
Pub companies get a thumbs up from licensees Licensees across 19 leading pub companies and family brewers have given a thumbs up to the support they have received from their pub companies during the Covid-19 crisis. KAM Media has recently spoken to over 1,330 licensees as part of ‘The Licensee Index’, an annual operator benchmarking … Read More
Food delivery is fast moving into its next phase. Only 7% of UK consumers were using delivery apps on a weekly basis before this crisis – that figure was around 24% after the first lockdown. Delivery is now providing hospitality with a much-needed source of income. Consumers have been forgiving of the kinks in new … Read More
What’s next for hospitality? At the end of a long and devastating year for hospitality in the UK, Katy Moses, MD of KAM Media, looks at what 2021 could possibly hold for the industry- asking “what’s next for hospitality?” (If you don’t get her weekly blogs you can sign up here.) “As we near the … Read More
Generation Z and hospitality There’s one customer group who have held strong for hospitality throughout the pandemic- almost unshakeable in their support for the industry and their desire to socialise and consume in an environment outside of their own homes. And I’m not talking about the KAM team… Let’s hear it for Generation Z. (To be … Read More
Consumers expectations for New Year’s Eve 2020 Take a look below at our latest research showing what consumers would consider purchasing this New Years Eve. We looked at how the status of their local restaurants and pubs is likely to impact their behaviour during New Year’s Eve 2020 in hospitality. You can download the full … Read More
Consumers expectations for Christmas 2020 Take a look at our latest research showing what consumers would consider purchasing this Christmas. We looked at how the status of their local restaurants and pubs is likely to impact their behaviour during Christmas 2020 in hospitality? You can download the full infographic here. Or read more about our … Read More
Well, who would’ve thought that “Christmas” would become only the THIRD most contentious ‘C-word’ in 2020? But here we are, preparing for re-opening hospitality, again. Here’s the bad news… For the last 18 months of weekly tracking by YouGov, Britain’s mood has primarily been “apathetic”. This all changed in March, when “fear” took over. Last … Read More
Lockdown is changing the longer-term habits of beer enthusiasts New research shows that beer enthusiasts are more open to trying new and different beers than ever. 91% having tried a beer that they’d never consumed before in the last two months alone. Beer drinking habits are changing. Feedback from 800+ craft & modern beer consumers … Read More
Lockdown hits just as customers accept hospitality’s ‘new normal’ The latest Customer Sentiment Tracker from Feed It Back and KAM Media found that lockdown is hitting us just as things seemed to be heading towards a “normal” level with regards to hospitality customer sentiment. Based on feedback from 89,825 customers via the Feed It Back … Read More