Customer sentiment in hospitality

July 14, 2020Hospitality

New customer sentiment tracker starts strong We’re delighted to have joined forces with guest feedback platform, Feed it Back to offer hospitality operators easy access to customer sentiment KPI’s in these critical first few week and months of re-opening. The tracker uses data captured via the Feed it back platform including an overall NPS for hospitality … Read More

Hospitality re-opens

July 7, 2020Hospitality

Hospitality re-opens to mixed feelings “Super Saturday” has now been and gone. The hospitality industry is reflecting on how the “big re-opening” has played out. An impressive 28% of UK adults visited a pub or restaurant over re-opening weekend. A further 17% plan to visit in the next week, according to new research from KAM.  … Read More

Return of the pub

June 11, 2020Hospitality

Return of the Pub – What to expect when pubs re-open. KAM’s brand-new research study – Return of the Pub – is designed to understand the future behaviours and attitudes of UK pub customers when pubs re-open. Feedback from 1,000+ pub customers has revealed that many can’t wait to get back to the pub when … Read More

Distancing in restaurants

May 15, 2020Hospitality, Uncategorized

Inspiring solutions for social distancing in restaurants – it IS possible! The very idea of ‘social distancing’ people in restaurants seems to go against everything that they are about. Operators have worked hard to increase the number of customer interactions that they have with their guests, and now, in order to protect them and their … Read More

Hospitality in lockdown

April 22, 2020Hospitality

Two-thirds of hospitality businesses say they will not survive another three months of lockdown KAM has found that two thirds of hospitality companies believe they will not survive a prolonged lockdown without further far-reaching support from government. The vast majority believe a significant break or ‘holiday’ from rent obligations is required. The study involved 211 … Read More

Pubs support communities

April 8, 2020Hospitality

Pubs continue to support their communities during lockdown As the nation’s pub lockdown ends its second week, pubs across the country continue to step up to help their local communities. Many of them have turned their businesses into village stores, offering vital supplies for collection or delivery, while others are providing hot meals to people … Read More

Pubs rise to the challenge

March 30, 2020Hospitality

UK Pubs are rising to the challenge of corona Well another week (yes, it’s only been a week, sorry) has passed by and our current situation is still ever-changing. Pubs, bars and restaurants may be closed, but they’re still managing to be at the centre of the communities that they have served so brilliantly right … Read More

Message from KAM

March 24, 2020Hospitality

A message to our clients and friends in hospitality We are thinking of each and everyone of you during this devastating time. Our hearts go out to hospitality employers and employees during this uncertainty. We want to support you and the wider industry wherever possible. For the period of the outbreak, please see us as … Read More

Corona and Hospitality

March 19, 2020Hospitality

Well, where to start? The hospitality industry is in dire straits – you don’t need me to tell you that. I’ve spent the last five days on countless calls with people who run businesses in our industry and those that work in them, it’s been both depressing and uplifting in equal measure. There has never … Read More

Remote working

September 2, 2019Hospitality

This blog was written by Jack Ronayne, a student of Warwick University, studying Economics. Jack spent 2 weeks interning at KAM Media during the summer in-between his 1st and 2nd years of studies.  Remote working is on the increase in the UK as people try to find better work-life balances and employers seek to create … Read More