Consumers expectations for Christmas 2020 Take a look at our latest research showing what consumers would consider purchasing this Christmas. We looked at how the status of their local restaurants and pubs is likely to impact their behaviour during Christmas 2020 in hospitality? You can download the full infographic here. Or read more about our … Read More
Well, who would’ve thought that “Christmas” would become only the THIRD most contentious ‘C-word’ in 2020? But here we are, preparing for re-opening hospitality, again. Here’s the bad news… For the last 18 months of weekly tracking by YouGov, Britain’s mood has primarily been “apathetic”. This all changed in March, when “fear” took over. Last … Read More
Lockdown is changing the longer-term habits of beer enthusiasts New research shows that beer enthusiasts are more open to trying new and different beers than ever. 91% having tried a beer that they’d never consumed before in the last two months alone. Beer drinking habits are changing. Feedback from 800+ craft & modern beer consumers … Read More
Lockdown hits just as customers accept hospitality’s ‘new normal’ The latest Customer Sentiment Tracker from Feed It Back and KAM Media found that lockdown is hitting us just as things seemed to be heading towards a “normal” level with regards to hospitality customer sentiment. Based on feedback from 89,825 customers via the Feed It Back … Read More
Whether in tier 1, 2 or 3, the immediate future remains uncertain for England’s pubs. New restrictions, including the 10pm curfew and bans on households mixing indoors, provide yet further challenges for pubs. They also exacerbate the traditional challenges that pubs face and have faced for many years; how to drive more (and new) footfall … Read More
I have a total of 8 different hospitality apps on my phone. All downloaded and used to varying degrees over the last few months. It therefore came as no great surprise when KAM’s most recent research revealed that more than 1-in-2 customers are now getting a little peeved at having to download a new app … Read More
Consumer demand grows for a technology-led hospitality experience Our latest research exposes an accelerated customer demand for a technology-led hospitality experience, with the expectation of a pay-at-table app growing. This comes as Government restrictions introduce mandatory table service for much of hospitality. The research, which forms part of a free white paper, investigates what customers … Read More
10am could be the new 10pm in hospitality, with pub desks It won’t have escaped anyone’s attention that the new 10pm curfew has come as another huge blow for the hospitality industry. The government keep commenting of the loss of “an hour” of opening times, but for many operators it’s a lot more than that. … Read More
UK public are not convinced hospitality curfew will make a difference A snap poll carried out by KAM Media identified that a significant proportion of the English public remain unconvinced that the new 10pm hospitality curfew will deliver on its promise to help curb the spread of Covid-19. 47% think the new 10pm curfew will … Read More
NPS bounces back after EOTHO The hospitality industry NPS (net promoter score) has bounced back to record levels following the end of the ‘Eat Out To Help Out’ scheme. This is according to this week’s Customer Sentiment Tracker from Feed It Back and KAM Media. For the first time since re-opening the industry’s NPS score … Read More