The only way you won’t have heard the phrase “health and wellness” is if you’ve been living under a rock for the last year or so. But what does the trend for all things “good” mean to the hospitality industry? Our recent research into Generation Z told us that 49% of those aged 18-24 would rather go to the gym … Read More
Today I’d like to focus on our future, the children, with a final mention of my trip Stateside. Whilst in the US, I was staying friends. Therefore spending a lot of my time either playing taxi driver to and from the various sports events that their children participate. At the same time trying to find … Read More
Well, it was lovely to see the great and good of the hospitality industry at Tuesday’s Bii Summer Lunch. Many congratulations to the guys at The Railway at Lowdham who won the prestigious Licensee of the year award. I’d just got back from a short trip to New York to see a friend. So I headed … Read More
It’s my birthday this weekend (feel free to send expensive gifts) and I’ve had a terrible experience trying to book a table for 9 people for lunch. Happy birthday to me? Well, the first two experiences went like this- Restaurant one- ‘Hi can I book a table for 9 people?’ ‘Certainly, you’ll need to pre-order … Read More
As some of you are aware, KAM work across grocery retail as well as hospitality. This week I had the pleasure of seeing for myself, at the ACS conference, the way that grocery retailers are embracing how consumers want to shop- ie; blurring the lines between on and off trade. One particular store that stood out was … Read More
This week I was lucky enough to eat lunch/dinner out in a restaurant or pub more often than I managed to get to my morning spin class. The first time was a catch up with an old friend at Bill’s. I have long admired Bill’s as a brand and one of the reasons that they’ve … Read More
Good morning and welcome to the weekend! Another busy week for KAM, with a highlight for me personally being the day that I spent at The Park facilitating focus groups for our client, Charles Wells. Charles Wells are working with their pub partners to understand what they can do to improve the levels of service they … Read More
Last weekend I had the good fortune to be up in Yorkshire, a trip that I bought in a charity auction and thought that, due to 2 broken limbs between the 8 that we have combined, Mr Katy and I wouldn’t be able to take. But, thanks to the kindness of strangers, a great … Read More
Good morning and Happy Friday! A busy and exciting week for KAM was topped off yesterday with a speaking slot at the fabulous Propel Multi Club event. If you don’t already subscribe/attend their events- you should- drop Paul a line- paul.charity@propelinfo.com for more details- if you work in hospitality, the newsletter is a MUST! My presentation yesterday was … Read More
Good morning all This is a VERY exciting week for KAM- our ‘Plan to Plate’ research report, an in-depth look into the decision-making journey a customer makes from deciding to go out to eat, to the point that they pay their bill in a pub/restaurant is now available! Those of you who purchased at the early bird … Read More