Hospitality and retail blogs
Opinion and insight on the latest trends, news and innovations within hospitality and grocery retail.
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Customer satisfaction in hospitality
Customer satisfaction in hospitality remains strong with a consistent 95% feeling confident enough to return. But the growing customer base are still looking for improvements, according to this week’s Customer Sentiment Tracker from Feed It Back and KAM Media. Net promoter score remains strong According to 7,395 customers who visited a hospitality venue in last … Read More
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Masks in hospitality
Masks are rising on customers’ agenda Overall customer confidence in health and hygiene remains strong within hospitality, with little change since re-opening weekend- 95% of those who visited a hospitality venue this week feel confident enough to return. Despite this, the Customer Sentiment Tracker from Feed It Back and KAM Media found that the use … Read More
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The new ‘Big Night In’
The ‘Big Night In’ reimagined The lockdown may have been designed to keep us apart but in many respects, it has bought us closer together. Nights out down the pub were replaced with nights in, in front of a screen. Catch-ups, quizzes, birthday parties, dates and even weddings have been taking place online as Britain’s … Read More
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New breed of beer enthusiasts
A new breed of beer enthusiast emerges from lockdown Three months spent in lockdown has significantly shifted the way many are consuming beer, according to our new survey of 2,364 beer enthusiasts in collaboration with Brew//LDN. The research was supported by BrewTapp, Kegstar and Fleet St Communications. During lockdown, respondents have been drinking beer more … Read More
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2020 hospitality consumer trends
As we know all too well, many industries have suffered during this pandemic, but the effect on the UK hospitality industry has been heart breaking to watch. KAM carried out research back in April and found that 66% of operators did not think they could survive if lockdown measures continued for a further three months. … Read More
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NPS in hospitality
Hospitality NPS (net promoter scores) are soaring NPS in hospitality is soaring according to this week’s Customer Sentiment Tracker from Feed It Back and KAM Media. Following feedback from those who visited hospitality venues this weekend, the overall industry net promoter score sits at 63. This is well above pre-lockdown levels (58). The rise in … Read More
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Customer sentiment in hospitality
New customer sentiment tracker starts strong We’re delighted to have joined forces with guest feedback platform, Feed it Back to offer hospitality operators easy access to customer sentiment KPI’s in these critical first few week and months of re-opening. The tracker uses data captured via the Feed it back platform including an overall NPS for hospitality … Read More
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Hospitality re-opens
Hospitality re-opens to mixed feelings “Super Saturday” has now been and gone. The hospitality industry is reflecting on how the “big re-opening” has played out. An impressive 28% of UK adults visited a pub or restaurant over re-opening weekend. A further 17% plan to visit in the next week, according to new research from KAM. … Read More
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Return of the pub
Return of the Pub – What to expect when pubs re-open. KAM’s brand-new research study – Return of the Pub – is designed to understand the future behaviours and attitudes of UK pub customers when pubs re-open. Feedback from 1,000+ pub customers has revealed that many can’t wait to get back to the pub when … Read More
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Retaining new customers
No1 priority for convenience retail: retaining new customers There is no shortage of predictions, advice, insights about what the ‘new normal’ or ‘life post lockdown’ might look like. At KAM we’ve had some absolutely fascinating interviews with a range of convenience experts over the last few weeks, as part of the Convenience Talks series. Many … Read More
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Distancing in restaurants
Inspiring solutions for social distancing in restaurants – it IS possible! The very idea of ‘social distancing’ people in restaurants seems to go against everything that they are about. Operators have worked hard to increase the number of customer interactions that they have with their guests, and now, in order to protect them and their … Read More
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The new normal for retail
What is the ‘new normal’ for food and grocery retail? Last week, Foreign Secretary Dominic Raab stated that the UK must find a ‘new normal’ to ease lockdown. Ultimately meaning that social distancing will remain for some time following on from any loosening of the current restrictions. We’re all aware how much the world has … Read More
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Convenience post lockdown
Massive price war predicted for convenience retail post-lockdown Convenience retail consultant, Scott Annan, founder of the Independent Retailer Owners Forum, has made several eye-opening predictions, in an interview with KAM Media. The interview is part of Consumer Talks, a series of 10 minute interviews with convenience industry thought-leaders focusing on how to survive and thrive … Read More
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Hospitality in lockdown
Two-thirds of hospitality businesses say they will not survive another three months of lockdown KAM has found that two thirds of hospitality companies believe they will not survive a prolonged lockdown without further far-reaching support from government. The vast majority believe a significant break or ‘holiday’ from rent obligations is required. The study involved 211 … Read More
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Pubs support communities
Pubs continue to support their communities during lockdown As the nation’s pub lockdown ends its second week, pubs across the country continue to step up to help their local communities. Many of them have turned their businesses into village stores, offering vital supplies for collection or delivery, while others are providing hot meals to people … Read More
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The post-corona consumer
“When all this is over”, an overused phrase if ever there was one, what can we expect from the post-corona consumer? At first we’re likely to experience a period of unleashed consumption which has been suppressed for months in isolation and lockdown. When consumer spending returns to normal, it’s unlikely that behaviour will revert back … Read More
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