Research with purpose

Hospitality + grocery retail consumer insights, trends and content creation

Latest insights

At KAM we are leading the conversation with our own exciting insight reports. Here are some of our latest, all of which are available to buy.

From the Blog!

We're always out and about in the industry and we blog about it with words, pictures and video. Check out our regular despatches from the front lines and sign up so you don't miss a thing.

Frictionless technology

Frictionless technology

April 18, 2019

The optimal customer experience should be be frictionless. Frictionless technology and design is in essence about reducing the energy required by an experience. In other words, the customer experience would be improved without the customer having to do anything more (not repeat anything they’re already said, or press extra buttons on a screen, etc.). I … Read More

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Crossing boundaries

Crossing boundaries

April 12, 2019

As some of you are aware, KAM work across grocery retail as well as hospitality. This week I had the pleasure of seeing for myself, at the ACS conference, the way that grocery retailers are embracing how consumers want to shop- ie; blurring the lines between on and off trade. One particular store that stood out was … Read More

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This Month at KAM

Our monthly vlog.

Absolutely everything we've been up to recently, boiled down into a very cheeky bite-sized chunk!

Delivering research with purpose to help businesses understand their customers better

We are thought leaders in consumer trends whilst supporting the growth and development of the hospitality and grocery retail sectors. Here's a summary of what we offer;

Bespoke Solutions

Tailored research packages designed to meet your precise requirements and deliver insight that sticks. ………………………………….

Media Content

A unique media production service offering brand films, photography, internal communications, social media content and more.


With over 40 years of combined experience and a great network of senior contacts, our consultancy is second to none.

Thought Leadership

We have an opinion and we’re not afraid to use it! Editorial for trade press, blogs and conference speaking – creating content that has a unique voice.

Our Work

Our content and insights are uniquely tailored to each client's needs. Explore our case studies to find out how we've responded to challenges.

David’s Kitchen

David’s Kitchen

Accolade Wines

Accolade Wines

Brand Learning

Brand Learning



KAM have provided us with invaluable insight, not only on how we as a business are performing against our own internal KPI’s, but how our BDM’s are performing against industry standards. The research also enabled us to get a clearer picture of how engaged our licensees are, allowing us to tailor support and initiatives. We look forward to working with the team at KAM again.

- Fred Turner, FULLERS

Who are KAM?

Here are our faces.
Do you want to read words about us?

Katy Anne Moses
Managing Director

Blake Gladman
Insight and Strategy Director

Adrian Hedgecock
Head of Content Creation