Research with purpose
Hospitality + grocery retail consumer insights, trends and content creation
Latest insights
At KAM we are leading the conversation with our own exciting insight reports. Here are some of our latest, all of which are available to buy.
From the Blog!
We're always out and about in the industry and we blog about it with words, pictures and video. Check out our regular despatches from the front lines and sign up so you don't miss a thing.
Frictionless technology
The optimal customer experience should be be frictionless. Frictionless technology and design is in essence about reducing the energy required by an experience. In other words, the customer experience would be improved without the customer having to do anything more (not repeat anything they’re already said, or press extra buttons on a screen, etc.). I … Read More
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Crossing boundaries
As some of you are aware, KAM work across grocery retail as well as hospitality. This week I had the pleasure of seeing for myself, at the ACS conference, the way that grocery retailers are embracing how consumers want to shop- ie; blurring the lines between on and off trade. One particular store that stood out was … Read More
Read MoreThis Month at KAM
Our monthly vlog.
Absolutely everything we've been up to recently, boiled down into a very cheeky bite-sized chunk!
Delivering research with purpose to help businesses understand their customers better
We are thought leaders in consumer trends whilst supporting the growth and development of the hospitality and grocery retail sectors. Here's a summary of what we offer;
Our Work
Our content and insights are uniquely tailored to each client's needs. Explore our case studies to find out how we've responded to challenges.
KAM have provided us with invaluable insight, not only on how we as a business are performing against our own internal KPI’s, but how our BDM’s are performing against industry standards. The research also enabled us to get a clearer picture of how engaged our licensees are, allowing us to tailor support and initiatives. We look forward to working with the team at KAM again.
- Fred Turner, FULLERS
Katy Anne Moses
Managing Director
Blake Gladman
Insight and Strategy Director
Adrian Hedgecock
Head of Content Creation